Artificial intelligence (AI) is increasingly changing the interaction between the state and its citizens and businesses. With the aim of creating an efficient, networked administration that is geared to the needs of people and businesses, public authorities are increasingly relying on automated processes, intelligent data analysis and personalised services. However, government services should not only be faster and easier to access digitally, but also trustworthy and efficient. But what legal, normative and target group-specific requirements are needed for AI-based interaction in administration? Particularly in the areas of automated administrative acts, digital approval procedures and AI-supported information processing, profound legal, ethical and social questions arise. Using examples, Plattform Lernende Systeme shows in a new white paper how government action can be made more efficient, accessible and user-friendly through AI technologies and presents options for successful implementation.