When artificial intelligence (AI) moves beyond simply assisting and begins to perform tasks independently, it fundamentally changes day-to-day business operations. Generative AI can support employees with content, knowledge, and decision-making. AI agents go one step further—they can plan, coordinate, and execute workflows. This fundamentally changes tasks, roles, and organizational structures, as well as the requirements for skills.
In this interview, Rahild Neuburger explains the new opportunities and changes arising in everyday work and how companies can responsibly harness the synergistic potential of human-machine collaboration. She is the Director of Operations at the “Information, Organization, and Management” research center at the LMU Munich School of Management, as well as the Executive Director of the MÜNCHNER KREIS and a member of the “Future of Work and Human-Machine Interaction” working group of the Plattform Lernende Systeme.